FAQs

All sales are final and non-refundable. Tickets are subject to a $5.00 rescheduling fee. This may be done through your My Account on Store - Winterplace. Lessons can only be rescheduled up until 4:00PM the day before your visit. Tickets may not be rescheduled for a visit date that has already passed.

Mountain Safety & Policies

Winterplace is officially going cashless starting the 2026/2027 season. Simply swipe, insert, or tap your credit card, debit card, or smart device with Apple Pay or Google Pay where you would normally use cash. It’s faster, safer, and always secure.

No card? No problem! Cash-to-Card kiosks will be available on-site where you may convert your cash into a prepaid debit card you can use anywhere MASTERCARD is accepted – not just at Winterplace – with no fees. It’s easy and FREE!

 Remember, you are responsible for your possessions while you are visiting our resort. Refrain from using personal belongings to "hold/reserve" tables. Winterplace is not responsible for any lost/stolen items. We have lockers that take coins and cards. Cubbies are provided to store items while on the slopes and, of course, you can use your vehicle for storage.

Winterplace usually opens around early December and closes around mid-March. Opening and closing dates vary based on weather conditions. Please check the snow report for current conditions and hours.

Snow Report

All sales are final. Weather and snow conditions are not viable reasons for cancellations.

Winterplace is not responsible for any lost/stolen items. Please do not leave items unattended. The Lost and Found is located in the main resort at the information desk. You can also report a lost item here:

Lost And Found

Currently we do not allow snow scooters or snow bikes. If any policies should change we can let the guest know. 

Group lessons are typically available any day of the week on the even hours. Private lessons tend to fill up quicker and have more limited availability, however, may still be available at walk-up day of. Pre-purchase your lessons online to ensure availability. Cutoffs for lesson reservations are 12:00PM the night before. The same goes for rescheduling any and all lessons. Reschedule by 12PM the day before.

Book a Lesson

Advanced online ticket purchases are highly recommended. Pre-purchase online to ensure availability.

Pre-purchased tickets may be picked up at front ticketing windows. Rental shop ticketing stations are limited to those picking up lift and rental equipment packages.

Lift Tickets

Purchasing a lift ticket ahead of time ensures availability. Advance tickets are also subject to discounts. Same day tickets can be purchased in person or online at the full price walk-up rate.

Guests may print out or screenshot their order confirmation including the barcode.

Guests will make their way from the parking lot to the appropriate ticketing cashier. (Ticketing windows for lift tickets only, Rental Shop for Lifts & Rentals) For more advice follow:

First Timer's Guide

Lifts are for skiiers and boarders only.

In order to decrease wait times, we want to fill every seat. Single riders are encouraged to fill in empty seats.

All slopeside lodging is privately owned and could be found on AirBnb or Vrbo.

Groups looking for the basics, look no further than the Cabins at Winterplace. The cabins can accommodate up to 15 people, these on-site bunk bed cabins allow your group to stay at the resort. Each night's stay includes breakfast at Mountain Mama's Cafe the following morning. Meal vouchers for lunch and dinner are available.

We offer a full selection of Rossignol skis and snowboards for rent right here in the Main Resort. High quality and well-maintained for all ability levels. We will help you find the right fit for the slopes. Helmets are always recommended and available for rent as well.

We also have insulated overalls (bibs) available for rent on a first come, first serve basis. They must be bought in person. We do not rent gloves, jackets, hats, etc. but we do sell these items upstairs in our retail shop!

Anyone renting equipment must have a rental waiver completed online ahead of time. We suggest purchasing tickets and rentals together online to save time.

You can fill out your rental waivers here:e.

Rental Form

Equipment rentals are available online or in person with the purchase of a lift ticket. Sizes and availability are based on a first come first serve basis.

Rental shop ticketing stations are for guests picking up lift and rental equipment packages. Head to a cashier in the rental shop to pick up all lift tickets and rentals, no need to wait in two lines.

If you are taking a lesson, please arrive 2 hours before your lesson time to pick up your rental equipment. For private lessons inquiries, proceed to the info desk.

If renting equipment online, rental forms can be printed and completed prior to arrival to expedite the rental process.

Rental Form

Mountain Mama's cafe in the main resort is open during regular slope hours. 

Snowdrift Lounge (21+) is open Thursday - Monday at 10:00AM and Friday - Sunday at 9:00AM.

The Mountain House Food Court is open during tubing hours.

These hours are subject to change.

Yes, Winterplace has food offerings for people with peanut, tree nut, and gluten allergies. Nut-free and gluten-free options include chili, BBQ (no bun), grilled chicken breast (no bun), hot dog (no bun), deli sandwich (no bun), salad (garden and grilled chicken), and eggs and bacon (breakfast).

*Winterplace burgers contain gluten, and brownies contain nuts.

Season Passes

You may pick up your Season Pass on your first visit to Winterplace at the Information desk. Be sure you have uploaded your photo in your My Account on Store - Winterplace

Pre-purchase online to ensure availability.

Fill out waivers online prior to arrival to limit wait time and contact points.

Snowtubing Waiver

Tickets can be purchased here:

Snowtubing

You may pick up your snowtubing tickets at the Mountain House located next to the snow tubing park.