Last Updated: October 2026
Our Use of Artificial Intelligence
Winterplace Ski Resort uses artificial intelligence (AI) tools to help us assist guests and operate our website more efficiently. We believe in being open about where and how AI is used, and this page explains it in plain language.
Our Website Chat Assistant
Our website includes an automated chat assistant, the Winterplace Assistant, powered by a third-party provider, SiteGPT. You will find it at the bottom right of every page. It is an AI-powered tool, not a live person. It is designed to answer common questions about lift tickets, snow tubing, lessons, season passes, rentals, group trips, and general resort information using content from our website.
You are always welcome to reach a real member of our team instead. To speak with a person, use the contact details at the bottom of this page.
Accuracy and Limitations
The chat assistant answers automatically and can occasionally be incomplete, out of date, or incorrect. Please treat its responses as general guidance, not as a guarantee.
For anything important, and especially for weather, trail and lift status, closures, snow conditions, and on-mountain safety, always rely on our official sources, including our Snow Report, our Hours of Operation, official resort updates, and posted on-site signage. When in doubt, call us.
Not Professional Advice
Information provided by the chat assistant is for general informational purposes only and is not legal, medical, financial, or safety advice. Do not rely on the chat assistant for any decision that affects your health or safety.
Human Oversight
AI tools support our team. They do not replace it. Our staff remains responsible for resort operations, guest safety, and final decisions. If the chat assistant cannot help, or if you would simply prefer to speak with a person, we are happy to assist you directly.
Information You Share With the Chat Assistant
When you use the chat assistant, the information you type is processed by our third-party provider, SiteGPT, to generate a response. Please do not enter sensitive personal information (such as payment card numbers, passwords, or health information) into the chat window. The chat assistant does not ask for your name, email address, or phone number, and it is not designed to collect personal information from children. It cannot look up orders, process refunds, or change reservations. For details on how we handle information collected through our website, see our Privacy Policy.
The chat assistant is available on every page as soon as it loads, so help is there when you need it without waiting on a cookie choice. We treat it as part of the basic service we provide to guests rather than as advertising or analytics. It does not set advertising or analytics cookies, and the only information it receives from you is what you choose to type into it. You can review or change your cookie choices at any time using the Consent Preferences link in our footer.
AI-Assisted Content
We may use AI tools to help draft or edit portions of our website content and marketing materials. All such content is reviewed by our team before it is published.
Changes to This Policy
As technology and best practices evolve, we may update this policy. Any changes will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about our use of AI, or would like assistance from a member of our team, please contact us:
Winterplace Ski Resort
PO Box 1
Flat Top, WV 25841
Phone: (304) 787-3221
Or use our Contact Us form.
