FAQs

COVID-19 Safety & Policies

Please review our COVID-19 Safety & Policies page for the most up-to-date resort information, safety, & policies in regards to the Coronavirus (COVID-19).

COVID-19 Safety & Policies Page

Am I required to wear a face covering at the resort?

 In accordance with an executive order signed by Governor Jim Justice on July 6th, all individuals age nine or above are required to wear adequate face coverings in public indoor spaces.

Face coverings are required indoors and whenever outdoors where physical distancing cannot be maintained.  Guests do not have to wear a face covering while seated and eating or drinking.  

If I am sick and can't travel, what do I do?

If you are experiencing COVID-19 symptoms or have tested positive for the virus, do not come to the resort.  Please call us at 800-607-7669 for assistance in changing your plans.

How can I avoid people on the mountain, if I am worried about crowds?

We recommend mid-week skiing if you are able.  With more people having flexibility due to remote work and school, this may be an option for your trip this year.  Mid-week tends to be less crowded than weekends and holiday periods.  We do not expect to have as many capacity issues during non-holiday weekdays.

Holiday and Peak Periods:

December 21, 2020 - January 3, 2021

January 15, 2021 - January 18, 2021

February 13, 2021 - February 15, 2021

Friday - Sunday, December 17, 2020 - March 6, 2021

 

Lessons:

Will lessons be limited?

Group lessons are limited to reservations only.  Pre-purchase your lessons online to ensure availability.

 Take a Lesson

Where do I go for my lesson?

Lessons meet off the back deck of the Main Resort in front of the trail map sign. Ski School staff members will be in the area during lesson meeting times.  

 

Lift Tickets:

Lift Tickets & Purchasing Info

Advanced online ticket purchases are highly recommended. Walk-up tickets may be limited.  Pre-purchase online to ensure availability.

Pre-purchased tickets may be picked up at front ticketing windows.  Rental shop ticketing stations are limited to those picking up lift and rental equipment packages.

Lift Tickets

Will I be able to walk-up and purchase a lift ticket?  

With potential capacity limits in place, walk-up access is not guaranteed.  We strongly encourage guests to purchase their tickets in advance to avoid disappointment.  Guests who purchase a lift ticket package in advance are also guaranteed to ski on their reserved dates.

Can I buy a ticket on the same day I want to ski?

Tickets are available online for purchase same day.  With potential capacity limits, to ensure access to the mountain we encourage guests to purchase their tickets in advance of their ski date.  

Do I have to print out my order confirmation?

Please have your order confirmation ready when picking up your tickets or passes.

Where do I go once I get to the resort?

First Timer's Guide

 

Lifts:

How will lift lines follow physical distancing requirements?

Physical distancing naturally occurs from tip to tail when wearing skis and snowboards.  Additional distancing measures, including extended mazes and lateral space to create a consistent flow of appropriately spaced lines.

Will I have to ride the lift with people I don't know?

Guests in traveling parties will self-group.  Lift attendants will work to put parties together on lifts, but unaffilliated skiers or riders may be loaded on the same chair, and chairlift capacity will be limited to provide additional physical spacing between seats.  Guests who are not comfortable riding with others will not be forced to, but may have to wait for lift access.

 

Lodging:

If I have already purchased lodging at my desired location, and due to reduced capacity am unable to ski/ride, will I be refunded?

We strongly encourage advance purchases on all products, including lift tickets, to ensure your access to the resort.

 

Rental Info:

Rentals & Purchasing Info

Rental shop ticketing stations are limited to those picking up lift and rental equipment packages.

If you are taking a lesson, please arrive 2 hours before your lesson time to pick up your rental equipment.

If renting equipment online, rental forms must be completed prior to arrival to expedite the rental process.  If forms are not complete prior to arrival, you will be asked to return to your vehicle to complete the required forms. Rental Form

Rentals

Do I need a reservation for equipment rentals?

We encourage guests to purchase online in advance.  Equipment rentals are available online with the purchase of a lift ticket.

Can I use the same rentals for my multi-day ticket?

Yes, Winterplace offers ski-check, so you may use the same equipment for multi-day tickets.

Can I purchase rentals online without a lift ticket?

Rentals must be purchased as an add-on with a lift ticket online.

 

Restaurants:

Can I go into the food court/restaurant area to eat at any time?

Food courts will be monitored to maintain appropriate capacity.  If capacity has been reached, you will not be permitted to enter at that time.  We appreciate your understanding and support as we follow state and local regulations.

Are any restaurants not opening this winter?

We are not planning on opening Mickey's Mountain Cafe for food service but as additional seating.

Does Winterplace have food options for individuals with dietary restrictions?

Yes, Winterplace has food offerings for people with peanut, tree nut, and gluten allergies.  Nut-free and gluten-free options include chili, BBQ (no bun), grilled chicken breast (no bun), hot dog (no bun), deli sandwich (no bun), salad (garden and grilled chicken), and eggs and bacon (breakfast).

*Winterplace burgers contain gluten, and brownies contain nuts.

 

Season Passes:

Where can I buy a season pass?

Season Passes

When and where do I pick up my pass?

You may pick up your Season Pass on your first visit to Winterplace at the Ski School Office.

Do I need a reservation to ski/ride with my Season Pass?

At this time, Season Passholders do not need to reserve their ski date.  Guests who purchase a lift ticket package in advance are also guaranteed to ski on their reserved dates.

 

Snowmaking:

The process begins at our pump house, which draws water from our lake. All that cold water is pumped through hundreds of feet of snowmaking pipe, straight to our snow guns. As the water arrives at the gun, it is pushed through small nozzles on the ends of the barrel of the gun, and blown into the air to freeze by high powered fans. This produces large piles, or whales of snow on the ground. To make snow, the air temperature needs to be 28 or colder, but may vary based on the humidity.

 

Snowtubing:

Snowtubing & Purchasing Info

Pre-purchase online to ensure availability.

Fill out waivers online prior to arrival to limit wait time and contact points. Snowtubing Waiver

Snowtubing intervals have changed to allow for social distancing and sanitizing.

Snowtubing

How tall do you have to be?

Snowtubers must be at least 44” tall.

Do I have to rent a tube?

Snowtubes are provided with snowtubing tickets.

Is my Lift Ticket valid for snow tubing?

Snowtubing tickets are purchased separate of ski slope lift passes. If you are skiing or boarding, you must purchase an snowtubing ticket to snowtube.

Where do I pick up my snowtubing tickets?

You may pick up your snowtubing tickets at the main resort or at the Mountain House located next to the snow tubing park.

How many people are allowed to ride in a tube?

Only one person is allowed per tube.

Can I bring my own sled?
We do not allow personal sleds to be used on the tubing runs. The tube rental is included in the cost.

 

What to Bring:

First Timer's Guide

 

What should I do with my stuff?

Remember, you are responsible for your possessions while you are visiting our resort.  Refrain from bringing any extra items into the lodge.

 

When does the season start/end:

Winterplace usually opens around mid-December and closes around mid-March.  Opening and closing dates vary based on weather conditions.  Please check the snow report for current conditions and hours. 

Snow Report

 

Where should I put my skis or snowboard when not on the slopes?

Skis and snowboards are prohibited inside the lodge and should be secured on the outdoor racks with personal equipment locks or dropped off at the ski-check located next to the back deck of the resort center.

 

Cancellation & Policies:

Mountain Safety & Policies

Inclement Weather

Weather and snow conditions are not viable reasons for cancellations.

Can I cancel my trip?

Winterplace passes & tickets are non-refundable, non-transferable, and not for resell.